Question 1

Do I need solar if load-shedding has stopped?

Accepted Answer

Yes. Even when load-shedding is not active, power failures, cable faults, transformer issues and unplanned outages can still happen. Solar also helps reduce your monthly electricity cost and protects you against future electricity price increases.

Question 2

Do I own the system?

Accepted Answer

No. With a solar subscription, the system is owned by the subscription provider during the contract period. You get the benefit of using the system without paying the full system cost upfront.

Question 3

Can I buy the system later?

Accepted Answer

Yes. You may be able to buy the system later, subject to the subscription provider’s terms and conditions. A fair market value or buy-out amount will be confirmed at that stage.

Question 4

Do I need to insure the system myself?

Accepted Answer

No. Insurance is included as part of the monthly subscription package.

Question 5

Who is responsible for maintenance and monitoring?

Accepted Answer

Maintenance and system monitoring are included in the subscription. The subscription provider remains responsible for the system support, while PAV Solar & Electrical Solutions assists with the design, installation and technical support process.

Question 6

Can I upgrade the system later?

Accepted Answer

Yes. Upgrade options may be available depending on your system, usage and subscription agreement.

Question 7

How long will the system last?

Accepted Answer

Solar panels can last up to 25 years or more. Inverters and batteries are typically designed for long-term use, but their lifespan depends on usage, installation quality, environment and operating conditions.

Question 8

How long is the contract period?

Accepted Answer

The standard subscription contract period is 60 months.

Question 9

Can I cancel at any time?

Accepted Answer

Yes, cancellation may be possible with written notice. Cancellation fees, removal fees or other charges may apply depending on the subscription agreement.

Question 10

Can I sell electricity back to Eskom?

Accepted Answer

This depends on your municipality and local SSEG regulations. Some systems may be capable of exporting power, but municipal approval and the correct metering arrangement are required before any export can take place.

Question 11

What happens if I sell my house?

Accepted Answer

There are a few possible options:
The new owner may take over the subscription.
You may be able to buy the system and include it in the sale of the property.
The system may be removed before the sale is finalised.
The system may be moved to your new property, depending on approval and site suitability.

Question 12

Can landlords use solar subscription for rental properties?

Accepted Answer

Yes. A landlord can apply for a solar subscription and include the monthly cost in the rental agreement, subject to approval and agreement terms.